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Return Policy

We stand behind our product 100% and encourage you to call, email, contact or connect with us on social media if you have any questions before our after your purchase. Should you feel you need to return the product we accept unopened, non-damaged returns within 15 continuous days from date of purchase.

  • If purchased in store this will be 15 continuous days from date printed on the receipt.
  • If purchased online this will be 15 continuous days from date or receipt as state on the tracking slip.

If 15 continuous days have gone by since date of purchase, either online or in-store, unfortunately, we can’t offer you a refund or exchange.

Due to the nature of the product and legal guidelines all goods are non-refundable, but may be eligible for exchange or return for store credit. Store credit will be available for 30 days from confirmation of store credit applied to your account. To be eligible for a return/exchange, your item must be unused and in the same condition that you received it, sealed in its original packaging.

Perishable Goods

Some goods are exempt from being returned. Perishable goods such as raw hemp flower cannot be returned or exchanged. Additional non-returnable/non-exchangeable items:

Gift Cards

Gift Cards are non-refundable. Can only be used in-store or online.

Sale Items (if applicable)

Any products purchased during a sale will not be eligible for return or exchange.

Exchanges (if applicable)

VitaMax Health And Wellness will only replace/exchange items if they are defective or damaged. If you need to exchange it for the same item, send us an email at: or call us, Once we’ve spoken with you and made arrangements for an exchange you’ll send your item to:

VitaMax Health And Wellness
117 15th Street
Tuscaloosa, AL 35401

A VitaMax Health And Wellness representative will reach out to you to confirm the return/exchange has been received and help resolve any issues.


To return your product, you should mail your product to:

VitaMax Health And Wellness
117 15th Street
Tuscaloosa, AL 35401

The customer is responsible for paying any shipping costs related to returned/exchanged item(s). Shipping costs are non-refundable. Dependent upon location, it may take longer for returned/exchanged items to arrive at their destination.

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